IYYA

Exchange & Return Policy

We want you to feel confident and comfortable in everything you buy from us. If something isn't quite perfect, don't worry! We've got you covered. All timeframes start from the day your package arrives at your door.

Quick Look: How Long Do You Have?

  • — Changing your mind: 7 days
  • — Swapping a size (including Multipacks): 7 days
  • — Damaged or wrong items: 48 hours
  • — Please submit your request before these deadlines pass.

The Ultimate Fit Guarantee: Multipack Panties (7 Days)

  • — If you buy one of our multipacks, you can open it, wear one pair to test the fit, and exchange the rest of the pack for a different size if needed.
  • — This size exchange is available for 7 days after delivery.
  • — To keep things fair, this is limited to one fit exchange per style, per customer.
  • — Single panties cannot be exchanged for size or change of mind due to hygiene reasons. They can only be exchanged if they arrive damaged or incorrect.

1. Changed Your Mind? (7 Days)

  • — You can return eligible items for IYYA Store Credit, valid for 6 months. We don't offer cash or card refunds for changes of mind.
  • — To qualify, the items must be unworn, unwashed, and unused, except for the one pair from a multipack used to test the fit.
  • — Items must be in their original condition with all packaging and tags still attached.
  • — Items must be free from stains, perfume, or any signs of wear.

Getting it back to us

  • — Self-Ship: Send it back using your own courier and send us the tracking information.
  • — IYYA Pickup: We can arrange a courier pickup for a fee, which we will show you before you book.

2. Standard Size & Fit Exchanges (7 Days)

  • — We are happy to swap an eligible item for a different size within 7 days, as long as it is unworn and in its original condition. Exchanges depend on available stock.

3. Damaged, Defective, or Wrong Items (48 Hours)

  • — If your item arrives damaged, or we accidentally sent the wrong item, please let us know within 48 hours.
  • — We will arrange a replacement at zero extra cost to you.
  • — If we cannot replace your item because it is out of stock, we will issue a full refund to your original payment method.

A Quick Note on Rejected Returns

  • — Because we handle personal items, we can't accept returns that are stained, washed, damaged after arrival, or missing their tags. If an item doesn't meet our requirements, we won't be able to issue store credit.
  • — If a return is rejected, we will email you to let you know why. You'll have 2 days to reply or arrange for your own courier to pick the item back up. If we don't hear from you within 2 days, the item may be disposed of.

Still Have Questions?

  • — We are always here to help. Reach out to us anytime through the contact details on our website.
  • — All returns are gently inspected by our team upon arrival before store credit or exchanges are finalized.